Field Support Technician

Job Functions

Using ServiceNow provide support to user base.  
Configure hardware including, laptops, desktops, Chromebooks, servers, and mobile carts when necessary
Answer and troubleshoot user calls 
Providing top-notch customer service skills

• Deploy images, configure software, and devices following work instructions
• Inspect new equipment for defects and troubleshoot problems
• Follow documented processes to ensure accuracy and consistency
• Work efficiently to best utilize resources, meet schedules, and performance targets

Qualifications

• Team players with positive attitudes
• Technical knowledge and training in computer hardware, support  & operating systems preferred
• Motivated individuals that thrive in a fast-paced environment
• Computer skills of 30 WPM minimum (tested)
• Must be able to pass a background check (signed release needed)
• A+ Certification and training in computer hardware & operating systems preferred
• Working knowledge of major desktop operating systems (Windows 10, 11, ChromeOS, OSX, iOs
• Lifting requirement of 40+ lbs.