IT Services Manager

Montgomery, MA 01085

Posted: 10/14/2024 Industry: Information Technology Job Number: 1111 Pay Rate: $100,000-110,000/year

Job Description

Are you a dynamic leader with a passion for driving exceptional IT service delivery? Join our team as the Manager of Managed Services, where you'll have the opportunity to lead a talented team, shape cutting-edge solutions, and make a significant impact on client success.

 

FT Direct Hire

On Site in MA

$100-110K/year

 

Experience working for an MSP a plus, VMware, Active Directory, IT Management tools such as ConnectWise, Meraki, Aruba, manage multiple projects, HANDS ON and client facing, managing Network and Help Desk, LAN/WAN

 

The Manager is responsible for overseeing the daily operations of the Managed Services department, ensuring the delivery of high-quality IT services to clients.

 

Key Responsibilities:

  • Oversee the day-to-day operations of the Managed Services team, ensuring timely and effective service delivery to clients.
  • Manage a team of IT professionals, including hiring, training, mentoring, and performance evaluations.
  • Act as the main point of contact for escalated client issues, ensuring swift resolution and maintaining high levels of client satisfaction.
  • Monitor service level agreements (SLAs) to ensure compliance and take corrective actions when necessary.
  • Collaborate with sales and account management teams to understand client needs and develop customized solutions.
  • Develop and maintain strong relationships with key clients, regularly reviewing their service requirements and identifying opportunities for additional services or improvements.
  • Prepare and present regular reports on department performance, including service metrics, KPIs, and client satisfaction scores.

 

 

 

Job Requirements

Qualifications:

  • Bachelor's degree in Information Technology, Business, or related field.
  • 5+ years of experience in IT service delivery or managed services, with at least 3 years in a management or supervisory role.
  • Strong understanding of managed services, ITIL framework, and service delivery best practices.
  • Excellent leadership and team management skills with the ability to inspire and motivate a team.
  • Exceptional communication and interpersonal skills, with a focus on client relationship management.
  • Strong analytical and problem-solving abilities.
  • Experience with service management tools (e.g., ServiceNow, ConnectWise, Autotask).
  • Ability to work effectively under pressure and manage multiple priorities.

Additional Information

At Top Prospect Group, we believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.

Meet Your Recruiter

Vanessa Rahanaev
IT Recruiter

Embark on a journey of tech exploration with a dedicated & experienced IT Recruiter who is passionate about shaping your future and fostering meaningful connections. I specialize in guiding talented individuals like you toward roles that align with your aspirations and expertise. Let's collaborate to transform your career goals into reality.

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About Montgomery, MA

Discover exciting job opportunities in the vibrant area around Montgomery, Massachusetts! Nestled in the picturesque Berkshire Mountains, this charming town offers a perfect blend of small-town charm and big-city amenities. With a thriving arts scene, including the renowned Clark Art Institute and the majestic Tanglewood Music Center, cultural enthusiasts will feel right at home. Outdoor enthusiasts can explore the nearby Appalachian Trail or take in the stunning views at Mount Greylock State Reservation. Indulge in delicious farm-to-table cuisine, catch a show at the historic Colonial Theatre, or cheer on the Boston Red Sox at Fenway Park. Embrace the enriching lifestyle and professional growth opportunities this unique region has to offer. Start your journey today by exploring our latest job listings and kickstart your career in Montgomery, Massachusetts!