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IT Support Specialist- MSP

New York, NY 10020

Posted: 03/12/2024 Industry: Information Technology Job Number: 6378 Pay Rate: 70,000-75,000

Job Description

If you thrive in a dynamic environment, excel at client support, and have a proven track record in managing diverse IT landscapes, this is your opportunity to shine! We're seeking an IT Support Specialist with MSP (Managed Service Provider) experience to join our innovative team.


FT-Direct Hire


On-Site in NYC


$70-75K plus Benefits


Must have previous MSP experience


Skills: End User Support, Level 1 Support, Windows, O365, Active Directory, Hardware & Software Support, Tickets, Client Support, Networking, Communication Skills


We are looking for a dedicated IT Support Specialist to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner.

Job Requirements


  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Provide responsive and effective technical support to end-users through various channels.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Preparing and executing all on-site appointments with clients


Additional Information

At Top Prospect Group, we believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.

Meet Your Recruiter

Vanessa Rahanaev
IT Recruiter

Embark on a journey of tech exploration with a dedicated & experienced IT Recruiter who is passionate about shaping your future and fostering meaningful connections. I specialize in guiding talented individuals like you toward roles that align with your aspirations and expertise. Let's collaborate to transform your career goals into reality.

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