T: 914.214.4555

Information Technology

Ready to dive into the dynamic world of Information Technology? Explore our job opportunities in IT and unlock endless possibilities for growth and innovation. From shaping the future with cutting-edge technologies to making a meaningful impact on society, the IT industry offers a rewarding career path with endless opportunities for development and job satisfaction. Join us in revolutionizing the way we live, work, and connect with others. Check out our listings and take your IT career to new heights today!

IT Support Specialist- MSP

New York, NY 10020

Posted: 03/12/2024 Industry: Information Technology Job Number: 6378 Pay Rate: 70,000-75,000

Job Description

If you thrive in a dynamic environment, excel at client support, and have a proven track record in managing diverse IT landscapes, this is your opportunity to shine! We're seeking an IT Support Specialist with MSP (Managed Service Provider) experience to join our innovative team.

 

FT-Direct Hire

 

On-Site in NYC

 

$70-75K plus Benefits

 

Must have previous MSP experience

 

Skills: End User Support, Level 1 Support, Windows, O365, Active Directory, Hardware & Software Support, Tickets, Client Support, Networking, Communication Skills

 

We are looking for a dedicated IT Support Specialist to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner.

Job Requirements

Responsibilities:

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Provide responsive and effective technical support to end-users through various channels.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Preparing and executing all on-site appointments with clients

 

Additional Information

At Top Prospect Group, we believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.

Meet Your Recruiter

Vanessa Rahanaev
IT Recruiter

Embark on a journey of tech exploration with a dedicated & experienced IT Recruiter who is passionate about shaping your future and fostering meaningful connections. I specialize in guiding talented individuals like you toward roles that align with your aspirations and expertise. Let's collaborate to transform your career goals into reality.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.