T: 914.214.4555

IT Support Specialist

Springfield, MA 01104

Posted: 04/17/2024 Industry: Information Technology Job Number: 3333 Pay Rate: 20.00-25.00/hour

Job Description

If you're ready to contribute to a thriving technology environment and make an impact, we want you on our team! We're seeking a tech-savvy professional to join our dynamic IT team, where your expertise in providing top-notch desktop support will play a key role in ensuring a seamless and efficient computing experience for our end-users.


Contract to Hire

Onsite in Springfield MA area


Service Now, Configure Hardware, Troubleshoot, Customer Service, Level1-2 Support


As an IT Desktop Support Specialist, you will be responsible for providing hands-on technical support for desktop systems, software applications, and peripherals. Your role will involve diagnosing and resolving hardware and software issues, and ensuring a seamless computing experience for our end-users.


Job Requirements


  • Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • Proven experience in desktop support or a related role.
  • Proficiency with Windows operating systems.
  • Strong troubleshooting skills for both hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Level 1-2 Support
  • Experience using ServiceNow to provide support to user base.
  • Configure hardware including, laptops, desktops, Chromebooks, servers, and mobile carts when necessary
  • Answer and troubleshoot user calls

Additional Information

At Top Prospect Group, we believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.

Meet Your Recruiter

Vanessa Rahanaev
IT Recruiter

Embark on a journey of tech exploration with a dedicated & experienced IT Recruiter who is passionate about shaping your future and fostering meaningful connections. I specialize in guiding talented individuals like you toward roles that align with your aspirations and expertise. Let's collaborate to transform your career goals into reality.

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About Springfield, MA

Unlock your potential in the vibrant job market around Springfield, Massachusetts! Nestled in the picturesque Pioneer Valley, this area offers boundless opportunities for career growth and personal enrichment. From the stunning views of Mount Tom to the vibrant arts scene in Northampton, there's something for everyone in this region. Discover the eclectic cuisine of Worcester, catch a show at the iconic Calvin Theatre, or cheer on the Springfield Thunderbirds at the MassMutual Center. Consider making Springfield your professional home and embrace the unique culture and charm that sets this area apart from the rest. Explore our job listings today and take the first step towards an exciting career in this enchanting region!