IT Support Specialist

On a typical day you will:

• Serve as the primary person responsible for triaging, solving, and documenting IT support requests for technical and non-technical users.
• Install, configure, upgrade, and maintain computer hardware, software, systems, networks, printers and scanners.
• Handle access requests and maintain user accounts.
• Assist in installation of new equipment.
• Monitor and maintain computer systems and networks.
• Maintain an up-to-date and accurate hardware and software inventory.
• Respond in a timely manner to service issues and requests.
• Help test and deploy new technologies.
• Travel as needed to client locations for IT hardware installation and support.

Our ideal candidate will have:

• Prior experience in a technology support role, with a functional knowledge of Microsoft Windows, Internet browsers and plugins, Microsoft Office Suite, Adobe, and virus and system health monitoring and remediation.
• Basic knowledge and understanding of Windows Active Directory, NTFS permissions, Microsoft Exchange, networking concepts, and VOIP systems.
• Established problem solving and critical thinking skills.
• Organization skills and be detail-oriented.
• The ability to communicate, written and orally, to colleagues in a respectful and tactful manner.
• An openness to learn, take on challenges, and grow technical and customer service skills.