IT Support Technician

Are you a tech-savvy problem-solver with a passion for delivering top-notch customer service? Join us as an IT Support Technician, where you'll be the hero behind the scenes, solving technical challenges and ensuring seamless operations for our entire organization!

Contract 2 months plus

On-Site in MA two locations- Worcester area

23-25/hr

Skills: Active Directory, Windows, Mac, Troubleshooting, Networking, Ticketing Systems

The ideal candidate will provide front-line support for end-users, resolving a variety of technical issues. This role is critical in maintaining smooth IT operations across the organization and involves responding to helpdesk tickets, troubleshooting hardware and software problems, and assisting with onboarding new employees.

Key Responsibilities:

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or in-person.
• Provide support for hardware and software issues, including desktops, laptops, printers, mobile devices, and related peripherals.
• Troubleshoot and resolve network connectivity issues, including wireless and VPN support.
• Assist with the setup, configuration, and deployment of computer systems and peripherals.
• Provide support for user account creation, access management, and password resets.
• Guide users through problem-solving processes and escalate unresolved issues to the appropriate team.
• Maintain and update IT documentation, including system configurations and user guides.
• Collaborate with other IT staff to identify and implement process improvements.
• Support IT asset management processes, ensuring accurate tracking of hardware and software inventory.
• Stay up-to-date with current IT trends, technologies, and best practices.

Required Qualifications:

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-3 years of experience in an IT support or service desk role.
• 1 to 3 years Call Center experience
• Strong troubleshooting skills and a solid understanding of IT infrastructure (hardware, software, and networking).
• Proficiency with operating systems (Windows, macOS, Linux) and office productivity software (e.g., Microsoft 365).
• Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
• Strong interpersonal and communication skills with a customer-service-oriented mindset.
• Ability to manage and prioritize multiple issues effectively.