If you’re passionate about service excellence and skilled in managing contact center teams, we want to hear from you!
Contract to Hire-Must be able to convert to W2
Full Time- Mon-Fri
Hybrid-3 days on site in NJ, the rest remote
Great Benefits + Bonus for Perm!
$65/hr
ServiceNow, Major Incident Management, manage team, escalations
We are seeking a highly motivated and experienced IT ServiceDesk Manager to oversee and optimize our Contact Center Operations. The Service Delivery Manager will be accountable for break/fix escalations, problem management, organization of technical resolutions, and the measuring and reporting of operational performance. The SDM maintains Vendor Management Organization, Business, and all Service Delivery Organizations and serves as an extension to core IT project teams in support of transformation efforts and other IT projects.
Qualifications
At Top Prospect Group, we believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.
Embark on a journey of tech exploration with a dedicated & experienced IT Recruiter who is passionate about shaping your future and fostering meaningful connections. I specialize in guiding talented individuals like you toward roles that align with your aspirations and expertise. Let's collaborate to transform your career goals into reality.