Oakland, NJ 07436 US | Fully Remote TELECOMMUTE
The IT ServiceDesk and Contact Center Operations & Delivery Manager will oversee the front-line IT ServiceDesk supporting the Americas ServiceDesk operations for North America. As the IT Service Desk Operations Manager, you will play a pivotal role in overseeing, optimizing, and providing governance to our IT service desk and contact center operations. Your primary focus will be on delivering exceptional customer service, managing a team of support professionals, and utilizing ServiceNow for efficient reporting and performance measurement.
Key Responsibilities:
1. Governance and Stakeholder Management:
2. Team Leadership:
3. Customer Service Excellence:
4. Operational Management:
5. ServiceNow Reporting and Analysis:
6. Process Improvement:
7. Quality Assurance:
8. Training and Development:
9. Incident Resolution:
At Top Prospect Group, we believe in building lasting relationships with candidates. We support your job search journey, from resume building to interview preparation. Our goal is to help you meet your professional goals and maximize your growth. Our team of experienced recruiters takes a personalized approach to help you identify opportunities that align with your skills, interests, and career aspirations. We work closely with you to understand your unique needs and preferences, whether you're looking for a temporary contract or a permanent placement.
Please take a moment to verify your personal information and resume are up-to-date before you apply.