Customer Experience Specialist
Location: Manchester, NH
Hourly Rate: $22.00-$25.00/hour (depending on experience)
Type: Direct Hire
Schedule: Monday-Friday | 1st Shift (In-Office)
POSITION OVERVIEW
We are seeking a compassionate and organized Customer Experience Specialist to support customers throughout every stage of their journey with an innovative manufacturer of advanced personal mobility technology. This individual will serve as a trusted resource, helping customers navigate onboarding, scheduling, documentation, and ongoing support while delivering an exceptional customer experience. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and excels at building strong relationships with customers and healthcare professionals.
RESPONSIBILITIES
- Respond to a high volume of customer phone calls and email inquiries with professionalism, empathy, and urgency
- Utilize CRM software to accurately document customer interactions and maintain detailed records
- Coordinate customer onboarding alongside physicians, clinicians, suppliers, and internal teams
- Build and maintain strong long-term customer relationships
- Work with external vendors to obtain quotes, verify pricing, and issue purchase orders
- Explain insurance documentation requirements and coverage information clearly and patiently
- Schedule customer training sessions, product demonstrations, and appointments
- Process customer orders accurately while ensuring all required documentation is complete
- Maintain confidentiality when handling sensitive customer information
- Support quality standards and regulatory compliance requirements
- Collaborate with cross-functional departments to ensure an outstanding customer experience
QUALIFICATIONS & SKILLS
- Associate degree or a minimum of two years of customer service or customer support experience
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational and multitasking abilities with exceptional attention to detail
- Ability to explain insurance-related documentation in a clear and patient manner
- Experience using CRM systems and Microsoft Office applications
- Strong computer proficiency and administrative skills
- Ability to work collaboratively in a team-oriented environment
- Valid driver's license
PREFERRED QUALIFICATIONS
- Experience supporting healthcare, medical device, rehabilitation, or mobility equipment customers
- Experience working with individuals with disabilities or within a patient-focused environment
- Experience coordinating schedules, training sessions, or customer onboarding activities
ABOUT US
Top Prospect Group, founded in 2010, is a technical staffing firm committed to matching top professionals with industry-leading clients. In 2023, we joined HW Staffing Solutions, expanding our reach across manufacturing, logistics, and technology sectors nationwide.
INTERESTED CANDIDATES – APPLY TODAY
Please submit:
- A clean copy of your resume
- Pay expectations
- Availability and at least one professional reference
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